Overview

At Smart Mini, we strive to provide you with the best products and services. However, we understand that circumstances might arise where you need to request a refund or return. Please review our Refund and Return Policy below for detailed information on how we handle these situations.

Refund Policy:

  1. 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all Smart Mini products. If you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of purchase. The product must be in its original condition, including all accessories and packaging.
  2. Refund Process: To initiate a refund, please contact our customer support team with your order details and reason for the refund request. Once your request is approved, we will provide instructions for returning the product. Once we receive the returned product and verify its condition, a refund will be processed to your original payment method within a reasonable timeframe.
  3. Refund Amount: The refund amount will be equal to the purchase price of the product, minus any applicable shipping fees or restocking charges.

Return Policy:

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within 7 days of receiving the product. We will provide guidance on the return process and either arrange for a replacement or issue a refund, as per your preference.
  2. Incorrect Items: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you, and we will provide instructions for returning the incorrect item.

Conditions for Refund and Return:

  1. Products must be returned in their original condition, including all accessories and packaging materials.
  2. The return must be initiated within the specified timeframes mentioned above.
  3. Proof of purchase (order number and purchase receipt) is required for all refund and return requests.
  4. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product or an incorrect item.
  5. We recommend using a trackable shipping method for returning products to ensure the return process goes smoothly.

Exclusions:

  1. Products that have been misused, damaged due to negligence, or altered in any way may not be eligible for a refund or return.
  2. Digital products, software, and downloadable content are non-refundable.

Contact Us:

For refund and return inquiries, please contact our customer support team at ibudgetuk@yahoo.com. Our team will be happy to assist you and guide you through the process.

Please note that this Refund and Return Policy is subject to change without notice. We recommend reviewing our policy before making a purchase. Thank you for choosing Smart Mini. Your satisfaction is important to us, and we are here to ensure a positive shopping experience.